fg64 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how fg64 ("Platform", "We", "Us", "Our") collects, uses, stores, discloses and otherwise processes personal data relating to individuals ("You", "Your", "User") who access or use the fg64 website at fg64.club and its associated services, including online casino games, sports betting, payment processing and customer support (collectively, the "Services"). This Policy applies to all users of the fg64 platform, including registered account holders and visitors who browse the platform without registering.

By registering an account with fg64 or by continuing to use the fg64 platform after this Policy has been made available, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the fg64 platform immediately.

2Data Controller

For the purposes of this Policy, fg64 acts as the data controller in respect of personal data collected through the fg64 platform. As data controller, fg64 determines the purposes and means by which your personal data is processed. fg64 takes its responsibilities as a data controller seriously and is committed to handling your data with care, transparency and in accordance with applicable data protection principles.

fg64 may appoint third-party data processors to carry out specific processing activities on its behalf, such as payment processing, fraud detection, identity verification and customer communications. Such processors are bound by contractual obligations to process data only in accordance with fg64's instructions and applicable law, and may not use your data for their own independent purposes.

3Information We Collect

fg64 collects personal data that you provide directly, data generated automatically through your use of the platform, and data obtained from trusted third parties where necessary to verify your identity or comply with legal obligations. The categories of personal data we collect include:

• Identity data: full name, date of birth, Bangladesh National ID number or passport number, selfie or government-issued photo ID (collected for KYC verification purposes).
• Contact data: Bangladesh mobile phone number, email address, and any alternative contact details you provide when registering or communicating with fg64 support.
• Financial data: deposit and withdrawal transaction records, payment method details (masked bKash, Nagad, Rocket, Upay or card numbers), transaction amounts in BDT, and transaction timestamps.
• Gaming activity data: bet history, game session logs, game outcomes, account balance history, bonus and free spin usage records, and responsible gaming settings (deposit limits, session limits, self-exclusion status).
• Technical data: IP address, browser type and version, device type (mobile or desktop), operating system, referring URL, pages visited on fg64, session duration, and cookie identifiers.
• Communications data: records of your correspondence with fg64 support, including email messages, any complaints submitted, and the resolution of those complaints.

fg64 collects only the minimum amount of personal data necessary to provide the Services and to meet its legal and regulatory obligations. We do not collect sensitive categories of data such as racial or ethnic origin, religious beliefs, health information or political opinions unless you voluntarily provide such information in the course of a support interaction.

4How We Use Your Information

fg64 processes your personal data only for specific, defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which fg64 uses your personal data are:

• Account registration and management: to create and maintain your fg64 account, verify your identity, process KYC documentation and manage your account settings and preferences.
• Provision of Services: to operate and deliver the fg64 gaming and sports betting platform, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and resolve technical issues affecting your account.
• Legal and regulatory compliance: to perform anti-money laundering (AML) checks, age verification, Know Your Customer (KYC) procedures, and to meet any other applicable legal obligations, including reporting obligations to authorities where required by law.
• Fraud prevention and platform security: to detect, investigate and prevent fraudulent activity, account abuse, bonus misuse, money laundering, collusion and other prohibited conduct on the fg64 platform.
• Responsible gaming: to monitor gaming patterns that may indicate problem gambling behaviour, to apply player-requested deposit limits, session limits and self-exclusion settings, and to deliver responsible gaming communications to players who may need them.
• Customer support and communications: to respond to your enquiries, process complaints, send transactional notifications (such as deposit confirmation and withdrawal status updates), and deliver service-related announcements. Where you have opted in, we may also contact you with personalised promotional offers relevant to your fg64 gaming activity.

5Legal Basis for Processing

fg64 processes your personal data only where a valid legal basis exists for doing so. Depending on the purpose of the processing, fg64 relies on one or more of the following legal bases:

• Contractual necessity: processing your identity, contact and financial data is necessary to create and maintain your fg64 account, process transactions and deliver the Services you have requested.
• Legal obligation: processing certain data (including KYC documentation, AML transaction monitoring records and age verification records) is required to comply with applicable anti-money laundering laws, data protection laws and other legal obligations.
• Legitimate interests: processing technical data, gaming activity data and fraud-detection data to protect the security and integrity of the fg64 platform and to prevent fraud, collusion and abuse — provided these interests are not overridden by your own data protection rights.
• Consent: where fg64 sends you personalised promotional offers or marketing communications based on your gaming activity, we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting fg64 support at [email protected].

6Sharing Your Information

fg64 does not sell, rent or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. fg64 may, however, disclose your personal data to the following categories of third parties where it is necessary to do so for the purposes described in this Policy:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard and other payment partners receive transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are independently responsible for their data handling practices.
• Identity verification and KYC providers: third-party identity verification services may receive copies of your government-issued ID documents and facial verification data to complete the KYC process required for account verification and withdrawal processing.
• Game content providers: licensed game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others) may receive session identifiers and technical data necessary to operate their games within the fg64 platform. These providers do not receive your full identity or financial data.
• Law enforcement and regulatory bodies: where fg64 is legally required to do so, or where disclosure is necessary to prevent or investigate suspected illegal activity (including money laundering, fraud or underage gambling), fg64 may disclose personal data to relevant law enforcement agencies, financial intelligence units or regulatory bodies without prior notice to you.

7Payment Data and Financial Security

fg64 treats payment and financial data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa or Mastercard, your payment credentials are transmitted directly to the relevant payment processor using encrypted channels. fg64 does not store your full mobile banking PIN, full card number or CVV/CVC security code on its own servers.

fg64 retains transactional records (amounts, timestamps, masked payment method identifiers) for the period required by applicable anti-money laundering regulations and for the purpose of resolving any disputes that may arise in relation to a specific transaction. These records are accessible to the account holder on request and are treated as confidential financial records subject to the same security measures as all other personal data held by fg64.

8Cookies and Tracking Technologies

fg64 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and improve overall performance. Cookies are small text files placed on your device when you visit the fg64 website. The following categories of cookies are used on the fg64 platform:

• Strictly necessary cookies: required for the platform to function. These include session cookies that authenticate your logged-in status and cookies that maintain the state of your game session. These cookies cannot be disabled without disrupting the operation of the platform.
• Performance and analytics cookies: collect anonymised data about how users navigate the fg64 platform, which pages are visited most frequently, where users encounter errors and how long sessions typically last. This data helps fg64 improve the platform for all users.
• Functionality cookies: remember your platform preferences, such as your chosen language setting, preferred game categories and responsible gaming settings, so that these are applied automatically when you return to fg64.
• Security cookies: used to detect unusual or potentially fraudulent activity patterns, such as multiple failed login attempts or access from an unrecognised device, so that fg64 can take appropriate protective measures to safeguard your account.

You can control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies or receive a notification before a cookie is set. Please note that disabling strictly necessary cookies will prevent some or all features of the fg64 platform from functioning correctly.

9Data Retention

fg64 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC documentation are retained for the duration of the active account relationship and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; gaming activity logs are retained for a period of two years from the date of the session; communications data (including support correspondence) is retained for two years from the date of the last communication.

Where personal data is no longer required for any lawful purpose, fg64 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

10Your Data Rights

As a user of the fg64 platform, you hold a number of rights with respect to the personal data that fg64 holds about you. You may exercise any of the following rights at any time by submitting a written request to fg64 support at [email protected]:

• Right of access: you may request a copy of the personal data fg64 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data that fg64 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you may request that fg64 delete the personal data it holds about you. This right is subject to fg64's legal obligations to retain certain records and may not apply where fg64 is required by law to keep the data.
• Right to restrict processing: you may request that fg64 limit the way in which it uses your personal data in certain circumstances — for example, while fg64 is investigating a correction request you have submitted.
• Right to data portability: where processing is based on your consent or on a contractual relationship, you may request that fg64 provide you with your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent: where fg64 processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fg64 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case fg64 will notify you of the extension and the reason for it. There is no charge for exercising your data rights, except where requests are manifestly unfounded or excessive.

11Data Security

fg64 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include SSL/TLS encryption for all data in transit between your device and fg64's servers, access controls restricting internal access to personal data on a need-to-know basis, regular security assessments of the fg64 platform and its third-party integrations, secure storage of KYC documentation with restricted access, and monitoring of platform activity for unusual patterns that may indicate a security incident.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If fg64 becomes aware of a data breach that is likely to result in a risk to the rights and freedoms of affected users, fg64 will notify affected users and, where required by applicable law, the relevant regulatory authority within the timeframe prescribed by law.

12Children's Privacy

The fg64 platform is strictly intended for adults aged 21 and above. fg64 does not knowingly collect personal data from any individual who is under the age of 21. If fg64 discovers that it has inadvertently collected personal data from a person under 21, it will delete that data without delay and close the associated account in accordance with its eligibility and responsible gaming policies.

13Third-Party Links and Integrations

The fg64 platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) and payment processors (including bKash, Nagad, Rocket and Upay) to deliver its Services. When you interact with a game provided by a third-party studio or initiate a payment through a third-party processor, you may be subject to that third party's own privacy policy and data handling practices. fg64 is not responsible for the privacy practices of its third-party partners and encourages you to review their privacy policies independently. fg64 does not control how third-party providers collect, use or store data about you within their own systems.

14Changes to This Privacy Policy

fg64 reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data practices, applicable law or the Services offered on the platform. Where changes are material, fg64 will endeavour to provide reasonable advance notice to registered account holders via email or via an on-platform notification prior to the changes taking effect. The updated Policy will be published at /privacy-policy with a revised "Last Updated" date.

Your continued use of the fg64 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, please cease using the fg64 platform and contact [email protected] to request account closure.

15Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the fg64 support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 working days.

When submitting a data rights request, please include your registered Bangladesh mobile number and a brief description of your request so that our team can identify your account and respond efficiently. fg64 may ask you to verify your identity before processing a data access or deletion request.